Vigilant security guards remember that everyone is a customer and aspire to be proactive and helpful. They keep a watchful eye for people in need of assistance and are observant for potential hazards or areas in need of repair.
As the eyes and ears of management, communication is key and security guards must document all pertinent information and notify superiors in the case of an emergency. Reports must be written clearly and correctly and they should communicate to customers what they can do before they tell them what they cannot do.
A security guard’s customer service role is multifaceted and includes acting as a caretaker by assisting everyone who enters the facility with a high level of customer care. Security personnel can take ownership of lobby and visitor management services and technologies to make every visit enjoyable and productive.
By acting as a greeter, security guards build relationships by welcoming staff and tenants by name which offers a personalized service. As important custodians of the building and its tenants, they know who should have access, allowing them to quickly make important security decisions. And as a first responder, trained security professionals even save lives by delivering first aid, CPR and emergency medical services.
Staying calm and projecting confidence is key to successful customer service. Executing outstanding customer service demands a full understanding of a facility’s systems and procedures as well as emergency training.
We live in a diverse world, and not all customers are the same or have the same requirements. A security guard’s customer service attitude must be flexible enough to delight every customer. Why is attitude so important? Think back to a time when you had a bad experience. Did you walk away and say “I’m never dealing with that security guy again’’ or did you walk away and say “I’m not dealing with that business again’’? Most likely it is the latter.
Most customers can speak to one or two people at an organization and the impression they walk away with isn’t just reflective of the individual, but the entire company.
United Security Services is one of the renowned security companies in California that has served its citizens for years. A sense of security is what human beings need to perform to their optimum level, so why not keep your surroundings safe and secure by hiring a security guard.
To learn more about different security companies in California and how they can meet your requirements, visit www.unitedweguard.com.